Faq

HOW IT WORKS

Order online. Send photos. We will take care of the rest.

BOOK ORDER & SHIP

Book order by filling a simple online booking form. Pack your photos in a sturdy cardboard box and courier to us.

WE PROCESS

We process your order and notify you over email once processing is complete with sample images.

BILLING & PAYMENT

You pay for the services by secured payment gateway.

SHIP BACK & FEEDBACK

We ship back your physical photos along with digital copies in DVD. We seek your feedback on the service.

F.A.Q

This template is designed with a unique and simple, so that it can promote and laundry business solution.

MIDDLE-IMAGE

To book your order with ScanMemories, fill the simple Order Form. Our executives will get in touch with you and guide you on the entire scanning process.

You can reach out to us by following three ways:
• Give us a call on +91 8879272660
• Drop us a mail on contact@scanmemories.co
• Send us your query by filling the form on Contact Us page

We scan photos of maximum size of A4.

Yes we scan photos in albums. We have got a solution ScanAlbums for the same.

No we do not scan photos in frames.

Once you place the order, we will send you a booking number and address details on your mail. Please write the booking number on the box in which you will be sending us the photos. Courier us the box to our address (preferable with tracking option).

Currently we have pick-up facility in Thane and parts of Mumbai at some additional charges.

We would love to have you at our office. We are located in Thane. With prior phone appointment you can visit us at our office and drop your photos.

Make packets of photos according to the folder structure you want for digital photos and provide the name of the folder, date and year (if available) on each packet. If you are giving us albums please mention name of the folder, date and year (if available) on the album.
Please pack all the packets and albums in plastic sheets to avoid any damage during transit.
Pack the packets in a sturdy cardboard box. Fill the box with packing material like paper balls to avoid displacing of loose photos within the box.

We offer scanning at 300 DPI or 600 DPI. Our advice to you will be choosing the resolution based on how you wish to use the digital copies.
300 DPI is the ideal resolution if you want to use the photos in digital format. It is also preferred resolution for sharing your digital photos.
You go for 600 DPI resolution if you want to reproduce the images in print. Please note the file size of 600 DPI digital photo will be more than the file size of 300 DPI digital photo.

In our ScanPhotos service, we colour correct the digitised image through computerized settings which includes improvement of colour, sharpness, contrast and other aspects affecting image quality. This coupled with the right resolution provides you an image quality way better than what you would get by scanning on mobiles or home scanners.

No. Image quality improvement does not include removal of water/ dust stains from photos.

Generally digitizing 500 photos will take 7 working days

You can opt for our ScanExpress service by which you will get 500 digital photos in maximum 3 working days.

Once we process your order, we will share five sample images with you. Once you approve we will generate the invoice and share payment gateway link with you. Once you pay for the service we will share the digital photos as well as your physical photos with you.

We will upload the photos on file transfer platform. We will share password protected link which will be available for 15 days. You can download the photos as well as share with your near and dear ones. We will also be sharing your photos with you on DVD.

We can share photos on flash drive but at additional cost.

Yes we will return all your photos to you by courier/ drop service chargeable to you.

No. We will not return your old albums and they will be disposed off.